General

1. Gift Vouchers are valid for a period of 12 months from date of purchase. No cash alternative is offered or implied; though course-specific vouchers may be exchanged for alternative Total Car Control courses, subject to payment of any additional fees if a more expensive course is chosen.
2. All drivers must have vision that at least meets minimum legal standards for driving, or training will be refused. Drivers must be able to read a current style number plate from a distance of at least 20.5 metres. Total Car Control Ltd (TCC) reserves the right to restrict the speed and/or training activity of any driver whose eyesight, whilst legal, is considered to compromise safety.
3. Customers must advise TCC in advance of training of any pre-existing medical conditions that may affect safety, comfort or wellbeing on the training course. Failing to do so may result in cessation of training, without refund.
4. Any driver who is reasonably suspected of being under the influence of alcohol or drugs will be refused training, without refund.
5. TCC reserves the right to terminate any training course, without refund, whereby the driver is considered to present a significant risk to the safety of themselves or others; either having failed on at least three occasions to heed the trainer’s instructions concerning safety, or having caused a collision or near miss.
6. All drivers to present their valid, full driving licence on request. All drivers to electronically complete Millbrook’s driving licence form for non-permit holders prior to their course start date. Training may be refused, without refund, to any driver who neither completes the form nor can produce their full, valid driving licence, and whose eligibility to drive cannot be confirmed.
7. Any costs resulting from damage to property by the customer shall be borne by the customer or their insurer. This includes, but is not limited to, leak or spillage of vehicle fluids.

Vehicle

8. Unless otherwise agreed in writing by TCC, it is the responsibility of the customer to provide an appropriate vehicle for all training, which must be fully roadworthy, legal and fit for purpose. Particular attention is required for the vehicle’s tyres, which must have at least 3mm of tread depth, be in good, sound order and no more than 6 years old. Training will be refused, without refund, if the vehicle provided does not meet these minimum standards; the exception being courses in non-roadgoing, track-only cars.
9. Some of the training facilities used operate strict noise limits and all vehicles may be subject to a noise test. Vehicles with excessively loud exhaust systems may be refused entry, so customers with such cars must make this clearly known to TCC at the time of booking.
10. In the event of a client’s vehicle breaking down or ceasing to operate properly or safely during a course, that day’s course shall be considered to have been delivered in full.
11. TCC recommend that customers advise their insurance company of the training activity, particularly Dynamic Handling courses, and satisfy themselves that their vehicle is appropriately covered.
12. TCC cannot accept liability for any damage sustained to a customer’s property howsoever caused.
13. In the event of a customer’s vehicle needing recovery, any costs incurred shall be borne by the customer.

Course Cancellation Terms

14. Once scheduled, training courses may be postponed and re-scheduled subject to the following conditions, based on the date that the customer informs TCC in writing (email and text message are acceptable, providing they are acknowledged as having been received by the company) of the need to re-schedule:
    All Masterclass Courses*
    Notice given: More than 30 days, Fee to re-schedule: None
    Notice given: 15 – 30 days, Fee to re-schedule: £210.00 inc VAT
    Notice given: 8 – 14 days, Fee to re-schedule: £300.00 inc VAT
    Notice given: 48 hrs – 7 days, Fee to re-schedule: £420.00 inc VAT

15. Bookings will be deemed complete if a customer fails to attend a scheduled training course, or does not postpone their booking in accordance with Clause 14 as prescribed above.
16. * Each day of a Masterclass programme will be treated as an individual booking should a customer need to cancel or re-schedule.
17. No refunds are permissible on Gift Vouchers.

Force Majeure

18. Neither party is liable for failure to perform the party’s obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike or lockout.
19. Any training course being cancelled or terminated due to occurrence of an event described in Clause 17 (Force Majeure) will be rescheduled without penalty.

Refund Terms

19. Your rights to a refund are protected under the EU Distance Selling Directive.
20. You are entitled to cancel your order within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
21. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
22. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

I am thoroughly committed to providing you with a performance driver coaching service that delights you. If, for any reason, my coaching does not meet your expectations and you wish to stop your course, please tell me within the first 3 hours of your Masterclass and I will gladly give you a quibble-free refund of your course fee, and we’ll part as friends.

Chances are, it’s taken you years of hard work to get where you are in life, and to be driving a car powerful enough to make you realise that our coaching could be helpful. If so, the last thing you want to be doing is placing your pride and joy at risk, or abusing it mechanically.

There is no reason why you should need to do any more than fill up with fuel, check levels and give your car a wash at the end of your time with us. Our ethos is all about helping you safely enjoy your sports car to the full by working in harmony with it, not battling against it.

There is absolutely zero pressure to drive your car in any way that you do not wish to, or to drive any faster than you want to (we’re there to hugely stretch your comfort zone, not shatter it). Of course, we won’t be holding you back either if you do wish to drive very quickly and really explore the limits of your car; always within safe parameters in a controlled environment under expert coaching.

If you would like to explore your car’s behaviour at and beyond the edge of the grip envelope, understanding and responding to front and/or rear wheel skids, we offer you the option of soaking the Dynamics Pad at Millbrook. This serves to significantly reduce grip levels, making it easier for your car to break traction, and to do so without placing significant stress on your vehicle’s powertrain or expensive tyres.

We will treat both you and your car with total respect at all times. In describing our service as ‘bespoke performance driver coaching’, we mean that this is your course. Our role is to ensure that you take away from it exactly what you want, whilst being kind to your car in the process:

No doubt your life is hectic; probably balancing the demands of work and family, making it hard to find the time for things that might be considered a slightly selfish luxury. Driver coaching may therefore seem like a great idea, but not necessarily something that is high priority.

We get that. And yet one of the most frequent comments we hear from customers once they have spent time with us, is that they only wish they had done it sooner.

You bought your sports car for the pleasure it gives you; that tingle of excitement and sense of well-being every time you walk up to it and slide into the driver’s seat. Now imagine how good you are going to feel when you have the knowledge and techniques to safely explore your car’s full potential, and indeed your own.

You’ve invested in your sports car; a great start. Spending just a day or two with Total Car Control is time to invest in yourself, and make permanent improvements that take your driving skill and enjoyment to a whole new level:

Just because someone can drive incredibly well does not necessarily mean that they can help others improve. Driving to a very high standard is an art form, and so too is effective, memorable and enjoyable coaching. Experience is vital of course, but it has to be the right sort of experience, at the right level.

At TCC, our trainers each have at least 15 years’ directly relevant experience, helping drivers like you to understand and safely enjoy to the full their sports or performance cars. We have all spent valuable years working for sports car manufacturers, such as Porsche, Lotus and AMG.

Importantly, we are also legally qualified… The Road Traffic Act 1974 stipulates that anyone who instructs others for reward must be an Approved Driving Instructor (ADI). Now, the ADI qualification in its own right is primarily aimed at the learner driver market; which is about as far as it’s possible to get from our own activity. Yet this baseline qualification is not an option in our industry, it’s a legal mandate. Though most within TCC have never worked with learner drivers, we hold the qualification at the highest standard; and built on that with further, optional advanced instructional diplomas.

Choosing the right driver coach is imperative to giving you maximum benefit and value from your course:

It’s imperative that you gain what you want from performance driver coaching. This is why we will tailor your course to your specific objectives (if you have any that is, and not everyone does; some just have a nebulous desire to be a better driver, and we can work with that too). We’ll then run your Masterclass at your pace, in a way that best suits your preferred learning style:

We understand that every client is unique, each with their own personal combination of experience, ability, knowledge and ambitions; which is why your Masterclass is all about you and your car, and will be delivered in such a way as to give you precisely what you want from time with us. As such, there is no rigid structure to our coaching; this really is a bespoke service from the point of your initial enquiry right through to the final debrief.

Clearly, you’re looking to take your driving to a significantly higher level, developing your existing skills and learning new techniques, so as to gain the maximum enjoyment from your car that only comes with being in total control. And just like many enthusiastic drivers before you, it’s highly likely that you’ll be surprised (maybe even shocked) as to just how much you will gain from time with us:

You may well already be an extremely skilful driver, with years of experience in high performance sports cars, and be wondering just what else there is to gain from coaching. The honest answer is that we don’t know, not until we at least speak with you to understand your own objectives and driving ambitions. All we can say is that, from our hundreds of clients, we have yet to find one that we cannot help; whose driving was already so good that they left having not significantly benefited from our coaching: