Blog Hook Snippet Total Archives

Gift Voucher Terms & Conditions

General

Gift Vouchers are valid for a period of 12 months from date of purchase. No cash alternative is offered or implied; though course-specific vouchers may be exchanged for alternative Total Car Control courses, subject to payment of any additional fees if a more expensive course is chosen.
All drivers must have vision that at least meets minimum legal standards for driving, or training will be refused. Drivers must be able to read a current style number plate from a distance of at least 20.5 metres. Total Car Control Ltd (TCC) reserves the right to restrict the speed and/or training activity of any driver whose eyesight, whilst legal, is considered to compromise safety.
Customers must advise TCC in advance of training of any pre-existing medical conditions that may affect safety, comfort or wellbeing on the training course. Failing to do so may result in cessation of training, without refund.
Any driver who is reasonably suspected of being under the influence of alcohol or drugs will be refused training, without refund.
TCC reserves the right to terminate any training course, without refund, whereby the driver is considered to present a significant risk to the safety of themselves or others; either having failed on at least three occasions to heed the trainer’s instructions concerning safety, or having caused a collision or near miss.
All drivers to present their valid, full driving licence on request. All drivers to electronically complete Millbrook’s driving licence form for non-permit holders prior to their course start date. Training may be refused, without refund, to any driver who neither completes the form nor can produce their full, valid driving licence, and whose eligibility to drive cannot be confirmed.
Any costs resulting from damage to property by the customer shall be borne by the customer or their insurer. This includes, but is not limited to, leak or spillage of vehicle fluids.

Vehicle

Unless otherwise agreed in writing by TCC, it is the responsibility of the customer to provide an appropriate vehicle for all training, which must be fully roadworthy, legal and fit for purpose. Particular attention is required for the vehicle’s tyres, which must have at least 3mm of tread depth, be in good, sound order and no more than 6 years old. Training will be refused, without refund, if the vehicle provided does not meet these minimum standards; the exception being courses in non-roadgoing, track-only cars.
Some of the training facilities used operate strict noise limits and all vehicles may be subject to a noise test. Vehicles with excessively loud exhaust systems may be refused entry, so customers with such cars must make this clearly known to TCC at the time of booking.
In the event of a client’s vehicle breaking down or ceasing to operate properly or safely during a course, that day’s course shall be considered to have been delivered in full.
TCC recommend that customers advise their insurance company of the training activity, particularly Dynamic Handling courses, and satisfy themselves that their vehicle is appropriately covered.
TCC cannot accept liability for any damage sustained to a customer’s property howsoever caused.
In the event of a customer’s vehicle needing recovery, any costs incurred shall be borne by the customer.

Course Cancellation Terms

Once scheduled, training courses may be postponed and re-scheduled subject to the following conditions, based on the date that the customer informs TCC in writing (email and text message are acceptable, providing they are acknowledged as having been received by the company) of the need to re-schedule:
All Masterclass Courses*
Notice given: More than 30 days, Fee to re-schedule: None
Notice given: 15 – 30 days, Fee to re-schedule: £210.00 inc VAT
Notice given: 8 – 14 days, Fee to re-schedule: £300.00 inc VAT
Notice given: 48 hrs – 7 days, Fee to re-schedule: £420.00 inc VAT

Bookings will be deemed complete if a customer fails to attend a scheduled training course, or does not postpone their booking in accordance with Clause 14 as prescribed above.
* Each day of a Masterclass programme will be treated as an individual booking should a customer need to cancel or re-schedule.
No refunds are permissible on Gift Vouchers.

Force Majeure

Neither party is liable for failure to perform the party’s obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike or lockout.
Any training course being cancelled or terminated due to occurrence of an event described in Clause 17 (Force Majeure) will be rescheduled without penalty.

Refund Terms

Your rights to a refund are protected under the EU Distance Selling Directive.
You are entitled to cancel your order within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

TOTAL SATISFACTION GUARANTEE

How hard is this on my car and tyres?

“I really appreciated your explanations, the level of detail, and relevance to my vehicle’s performance. You’ve certainly heightened my appreciation of the balance of the vehicle, the loading on the tyres, and how to gain the most feedback – in practice, opening the envelope of both performance and safety. My initial objectives were to explore both the car’s and my own limits, learning more about us both to allow me to get the most from our time together: job done!”
M. Baillie

Why should I invest my time with you?

“My driving is now definitely quicker and safer having taken the course. I think about driving in a different way. I see the roads differently and the way I position the car and adjust its balance is something I wish I had learned a long time ago.” M. Bates

What qualifies you to coach me?

“It truly was a “Total Control Masterclass” conducted by a genuine Master of his craft. As others have commented, your course is the best value-for-money improvement anyone can make to their car.” J. Marchant

How will my course work specifically for me?

“Initially I was apprehensive about the course being too simplistic or focused on traditional driving techniques, however I needn’t have worried. The course was perfectly judged for my level of experience, being challenging and yet hugely rewarding from start to finish. I came away feeling that my driving had significantly improved, that I can get more out of my GT4 on track and road, more safely, more of the time.” J. Carey

“It was just so good because Ivan asked me exactly what I wanted to achieve and gain from the course – and then he simply and skilfully crafted the day around my ideals and expectations; which were to be sharper, faster, safer, to understand the limits of the car AND the driver, and to maximise my enjoyment of my Audi R8 V10 Plus to the full. Many small but key adjustments were made and smoothed out, almost massaging away the roughness and injecting silk and finesse, the car became easier and better to drive; better than ever – absolutely awesome in fact. And faster, so much faster.” T. Burrow

How will I benefit from your coaching?

“If you had told me in advance the amount I would learn in the two days I would never have believed you – my driving has become so much smoother, safer and more enjoyable since the course.” Dr J. Tanqueray

“So, putting male ego aside, what do I think? Well, I think it’s a must for all, even those reading this thinking “I don’t need training, I’m a driving god”. Trust me, whatever standard you are at or think you are at, you will learn so much and get so much more enjoyment out of your Supercar than you thought possible. I have no doubt that I am smoother, faster and safer after taking this brilliant course.” Supercar Driver magazine